You can track your orders by going to your profile section on the header bar and clicking on ‘orders’. This will give you a complete list of all your past & current orders.
The shipping information will be shared with you once your order has been placed. We will send an email to the ID you provided us. If you did not receive this email, please write to email@example.com with your order ID and we’ll get back to you within a few hours.
Delivery charges may vary depending on your purchased products and your shipping address. The charges will be displayed on the right hand side under ‘View Cart’ before the ‘Proceed to Checkout’ option.
Don’t worry, we’ve got you covered. Our delivery partner will ensure to call you upon delivery. In the event that you or someone on your behalf isn’t around to receive it, we will make a second attempt to deliver your product. If you have a preferred time, you may ask the delivery person for the same, when he calls you.
You may cancel your order by going to your profile section on the header bar and clicking on ‘Orders’. This will give you a complete list of all your orders. Adjacent to the order ID, under ‘actions’ you will see the ‘Cancel’ option. If you do not see it, this may be because the seller does not allow orders to be cancelled once placed. Unfortunately due to some items being customized or made to order, such orders will not have the cancellation option either.
We don’t ship internationally right now, unfortunately.
If you want to add some items to your order, you will have to place a fresh order. We’ll try to ensure all your items come together, although since deliveries are currently handled by a 3rd party, we can’t assure you that all your stuff will reach you together. If you want to replace some or all of the items in your order with other items, you will still need to place a fresh order and we can try to get the previous order cancelled (if applicable) and issue the refund of the excess amount (if any) to your Glokal wallet.
Some products are available for same day shipping. If your product qualifies for Same Day delivery, you will find this option available at checkout. Please be sure to select it, if you want your product delivered on the same day.
For the safety of everyone that uses the ‘online payment’ feature to make a purchase on Glokal, we’ve partnered with ‘Telr’ one of the most secure and advanced PCI DSS compliant payment processors in the middle-east. Glokal does not store any card data of its users, this is taken care of by Telr who is authorized to do so, by the PCI DSS. For those curious to know more about this, follow this link.
You may pay through your credit or debit card. Alternatively you may choose to pay cash at the time of delivery. As we add more options, they will automatically become available to you at the time of checkout.
Absolutely! As long as the above criteria for returning of goods are met, you may return the item by contacting us at firstname.lastname@example.org with the reason for the return, within 24 hours of receiving your order. The request will need to be investigated by both the seller and GoGlokal team as per the returns and exchange policy. You will be notified by GoGlokal team and informed about reverse pick-up for the product purchased.
Note: The shipping cost for the reverse pick-up will need to be paid by the buyer. Once we have actioned your request, you will receive an email informing you about the store credits being credited into your account minus any reverse pick up charges.
In some cases, the seller may not be able to provide you with a warranty owing to the fact that some of them are small businesses & operating from their homes. If the product comes with a warranty, you will find the same mentioned in the ‘product description’ section on the product page.
Our sellers make every effort to ensure that your item is packaged appropriately so that it reaches you in perfect condition. However, in the rare case that you do receive a broken/damaged item, please report your concern by emailing us at email@example.com within 24 hours of receiving your order along with the images of the damaged product. We will arrange a reverse pick-up for the product, check for the physical damage and once approved by the seller, credit the refund to your source of payment.
To prevent misuse of this policy, we won’t consider complaints about broken items received more than 2 days after delivery.
Note: If the return is due to a fault of the seller and verified by the GoGlokal team, the original shipping/reverse shipping will be refunded along with the product value, in the form of store credit.
If you have paid through Cash on Delivery (COD), the value of the product returned would automatically reflect in the form of store credit in your account. By logging into your account, you can access your credit balance. With this credit, you can can make new purchases on GoGlokal.com